NCR – Atlassian Tools Driving Transformation

NCR, a federal government technology vendor, wanted an assessment of how a crucial project team was utilizing Atlassian tools; including Jira, Confluence, Bamboo, FishEye, and Crucible. The firm also needed to identify and remediate security risks with its infrastructure. Modus Create consultants worked together with NCR to address outstanding security issues and update the Atlassian tool suite to its latest version. Our team also created an infrastructure for NCR’s new Agile process and coached them in scaling it.

Our work involved

• Conducting client interviews
• Auditing Atlassian portfolio
• Evaluating security infrastructure
• Recommending long-term roadmap for using Atlassian tools

Impact

• 50+ actionable improvements identified
• 5 new plugins, apps, and add-ons created for scale
• New Agile reporting, planning, and automation capabilities
• Stronger security infrastructure

NCR Corporation is the world’s enterprise technology leader for restaurants, retailers, and banks. Founded in 1884, it is the #1 global POS software provider for retail and hospitality, and the largest provider of multi-vendor ATM software.

Headquartered in midtown Atlanta, NCR has over 34,000 employees in 160 countries and solutions distributed in 141 countries. It creates software, hardware, and services that run the enterprise from the back office to the front end and everything in between.

Atlassian portfolio and security audits

NCR was in the middle of a massive Agile transformation and wanted Modus Create to align the technical requirements of their applications with the newly implemented Agile practices. To support future growth, they also needed to educate their team in best practices and create documentation for using Atlassian. Additionally, NCR’s versions of Jira, Confluence, and Bitbucket Data Center on AWS were outdated; opening the company to security risks.

Our Atlassian experts conducted onsite and remote interviews to assess the use, desired outcomes, and hurdles with Atlassian tools and related business processes. NCR’s team was interested in embracing the Atlassian tools but cited training and time as the biggest hurdles to adoption.

Simultaneously, the team performed an extensive security audit to ensure that the client was following best practices and escalating real-time security risks. Based on the findings of that extensive assessment, our consultants shared actionable recommendations with leadership.

From Atlassian users to masters

NCR received a roadmap to encourage the adoption of Atlassian tools, standardize processes, and increase security. The roadmap contained recommendations for the short, medium, and long-term. It also included best practices and guidelines for:

• Tool configuration
• Consistency across projects and spaces
• Upgrade paths for expired licenses
• Mitigating security risks
• Support options
• Business process improvements
• Training for both basic and advanced users

NCR is now running the latest enterprise version of the Atlassian suite and enjoying its benefits such as increased speed and security. And, more effective use of Atlassian products now reinforces remote PI planning sessions and other business routines.

Transform your business with Atlassian

Atlassian is the world’s leading provider of collaboration tools. Their tools help teams work smarter and faster, together. Their robust suite of tools help different stakeholders of the software development lifecycle. From Jira, to Bitbucket, to Confluence, and more, Atlassian helps teams succeed.

As an Atlassian Platinum Enterprise Solution Partner, we solve strategic business problems with Atlassian’s products. Our official partnerships with Atlassian and other leading technology companies like AWS, Cloudflare GitHub, InVision, and Ionic, create a unique ecosystem for your success.